I imagine I'm not alone in receiving an email/incident from MS containing the following:
"Access to the Softricity on-line incident support tool (http://softricity.custhelp.com
) will be available to you as long as you have open incidents in this system.
Once your contract has reached the expiration date, your Softgrid incidents must be submitted to the Microsoft support organization. "
Now, since our Partner Status does not expire until 30th June, I'm a little confused as to how they can justify this? We're not currently MS Partners, so if I've understood correctly I will no longer be able to support my customers when support from MS/Softricity is required!? The transition of SoftGrid into an MS Competency is still a work in progress so we're basically left out in the cold for the foreseeable...
Is anyone else upset by this? (or the fact that finding anything SoftGrid related in the MS Knowledgebase is incredibly painful compared to the old one!)